Diversity NI is a leading provider for Face to Face, Video and Telephone Interpreting On Demand for UK, Northern Ireland and Ireland.
Diversity NI is also a provider of British Sign Language (BSL), Irish Sign Language (ISL), Speech to Text Reporters (STTR), Manual and Electronic Notetaker, Lipspeakers, Deaf Relay Interpreter (Intralingual Sign Language Interpreter).
Diversity NI interpreting services are available for large multilingual conferences to small one-to-one business meetings and interviews. With interpreters available throughout UK, Northern Ireland and Ireland and with an out of hours service, Diversity NI is quickly becoming the leading provider of choice for translators and interpreters.
Telephone interpreting on demand is available in over 200 languages.
Telephone Interpreting
- Contact the office to be allocated a Pin and and Access Code T: 02890473737 or E: info@diversityni.co.uk
- The Service can be accessed by one or a number of Service Users
- No limit on the number of PIN Codes that can be allocated to the organisation at no extra cost.
- Payment is only for the minutes of interpretation used
- Detailed reports are provided weekly or monthly per user of the organisation
How does it work?
1. Call the UK/ROI Number
2. Type your Access Code
3. Type your Pin Code
4. Type the code of the language
Connection time - around one minute.
No Cancellation Fee, No booking Fee, No Minimum Charges, No Subscription and No Contract. Pay for only what is used.
This service allows interpretation over the phone and is extremely useful for short consultations. Whether your customer is with you or you are on a conference call with both your customer and the interpreter, telephone interpreting allows for fast connection to an interpreter and is often more cost effective.
Face to Face / Video Interpreting
Book via our Booking system. You can be onboarded by emailing us: info@diversityni.co.uk or calling us on 02890473737
Other services include:
- - Written translations
- - Audio translations
- - Transcription
- - Audio recording
Diversity NI – Trusted Interpreting Partner for the Criminal Justice System, Health, Education, and the Wider Public Sector
Diversity NI is proud to be an approved supplier on the Construction and Procurement Delivery (CPD) framework for for the Criminal Justice System, Health, Education, and the Wider Public Sector interpreting services in Northern Ireland. We have met all the necessary requirements to be included on this official list of trusted providers, ensuring full compliance with public sector standards.
With over five years of experience delivering interpreting services to the Department of Justice and other public bodies, Diversity NI brings a proven track record in reliability, quality, and cultural sensitivity. We understand the importance of confidentiality, professionalism, and accuracy in every assignment — especially in legal, policing, and court settings.
At Diversity NI, we work with interpreters who reflect the full spectrum of Northern Ireland’s communities.Our linguists are trained, vetted, and committed to our values of professionalism, confidentiality, and integrity. Every assignment is delivered to the highest standard.
We’re here to raise expectations. Whether in person or online, our service gives public sector organisations a dependable, values-driven alternative built on quality, fairness, and real local expertise.
Frequently Asked Questions
Booking an interpreter
How do I book an interpreter?
Email us at info@diversityni.co.uk and we will set you up on our online booking system, where you can place and track bookings at any time. For urgent requests, call us on 028 9047 3737. Tell us the language, date, time, location and any preferences when you book.
How quickly can I book an interpreter?
Urgent bookings are confirmed the same day, and we regularly fill requests within hours. When a client asked us at 16:30 for a Nilotic language interpreter, we had located a local linguist by 19:46 that evening. For anything urgent, call 028 9047 3737 rather than emailing.
Can you provide an interpreter at short notice or out of hours?
Yes. Interpreting is available 24 hours a day, 7 days a week. Our office is open 9am to 5pm, and outside those hours our on call line is staffed for urgent requests: just ring 028 9047 3737. This covers police stations, hospitals, hearings and other urgent appointments.
Which languages do you cover?
We provide interpreters in over 80 languages, from widely spoken ones such as Polish, Arabic and Romanian to hard to source languages like Tigrinya, Tetum, Fante, Oromo, Shona and Kurmanji. Our most requested languages last year were Somali, Arabic and Polish. If your language is not listed, ask us.
Do you provide services for Deaf and hard of hearing people?
Yes. We provide British Sign Language (BSL) and Irish Sign Language (ISL) interpreters, speech to text reporters (STTRs), lipspeakers and notetakers. This means you can arrange spoken language and Deaf access support through one provider, with one point of contact.
Can I request a male or female interpreter?
Yes. You can request the interpreter’s gender when you book, and we will always try to meet it. This is often important in health, social care and family settings, so let us know at the point of booking and we will plan around availability.
Can we have the same interpreter for every appointment?
Yes, wherever possible. Continuity matters, especially in children’s services, therapy and long legal cases where trust builds over time. Tell us when you book and we will keep the same interpreter for the case whenever they are available.
Where and how we work
Do you cover the whole of Northern Ireland?
Yes. Our interpreters work across Northern Ireland, from Belfast and Derry to Dungannon, Newry, Omagh, Enniskillen, Ballymena and rural areas. Because our linguists are locally based, we can usually reach appointments quickly, without long travel times or delays.
Can interpreting be done remotely?
Yes. We provide remote interpreting by telephone and video, including Zoom, Microsoft Teams and WhatsApp. Remote interpreting is often quicker to arrange and suits short appointments, follow ups and calls with people outside Northern Ireland.
Do you offer AI telephone interpreting?
Yes. Alongside our human interpreters, we offer an AI telephone interpreting service for straightforward conversations where speed matters. For sensitive, legal or clinical conversations, we always recommend a qualified human interpreter. Contact us to find out whether AI interpreting suits your service.
Quality and safety
Are your interpreters qualified?
Yes. We require a minimum of Level 4 wherever the qualification is available in that language. We deliver OCN Accredited Level 4 Community Interpreting non regilated qualification. Membership of professional bodies such as CIOL, ITI or NRPSI is welcomed. All interpreters follow our Code of Professional Conduct, and we monitor quality through client feedback.
Are interpreters vetted?
Yes. All interpreters complete identity and right to work checks, provide references and undergo AccessNI checks, at basic or enhanced level depending on the work they do. Interpreters working in courts, prisons, police and health settings meet the additional requirements of those settings.
Is the interpreting confidential?
Yes. Every interpreter is bound by confidentiality under our Code of Professional Conduct, and we handle all personal data in line with UK GDPR. Interpreters do not share, record or keep any information from an assignment.
Experience
Who do you work with?
Since 2010 we have provided interpreting across the public, private and voluntary sectors in Northern Ireland, and we are one of Northern Ireland’s largest interpreting and translation companies. We specialise in the bookings other providers find hardest to fill, and we cover every language and every type of assignment, so you only ever need one call.
Health and social care
Interpreters for all five Health and Social Care (HSC) trusts, the NHS in Northern Ireland: hospital appointments, GP and community clinics, mental health, maternity, social work, looked after children’s reviews and age assessments. We also support private hospitals, eye clinics, dental practices and pharmacies.
Pharmaceutical, medical devices and life sciences
Interpreting for inductions, GMP training, quality audits, regulatory inspections, clinical and technical meetings, and staff consultations in pharmaceutical and medical device companies.
Food production and manufacturing
Interpreters for food factories, meat and poultry processors, bakeries, packaging and engineering firms: site inductions, health and safety briefings, BRCGS and retailer audits, HR investigations, disciplinary and grievance meetings, and return to work interviews.
Audits and inspections
Interpreting support during customer, supplier, ethical and regulatory audits, so that workers can be interviewed fairly and accurately in their own language.
Courts, tribunals and legal
Interpreters for courts and tribunals, the Appeals Service, solicitors, barristers, insurers and legal aid work: consultations, witness statements, prison visits at Maghaberry and Hydebank, medical legal appointments and hearings.
Police and justice
Support for police, prison, probation, youth justice and national law enforcement agencies, including urgent and out of hours attendances.
Immigration and asylum
Interpreters for Home Office interviews, immigration advice, asylum support services and legal casework.
Local government, housing and education
Councils, housing associations, schools, colleges and universities: parent meetings, tenancy and housing appointments, and community services.
Charities and community organisations
Children’s charities, bereavement and advice services, refugee support and community groups, often in sensitive conversations where trust and continuity matter.
Employers and businesses
Workplace interpreting for cleaning and facilities firms, hospitality, retail, banking and energy companies: recruitment, training, team meetings and occupational health appointments.
Whatever your sector, our interpreters work across Belfast, Derry, Newry, Dungannon, Craigavon, Ballymena, Omagh, Enniskillen and the whole of Northern Ireland, face to face, by telephone, by video or through AI telephone interpreting.
What makes Diversity NI different?
- Every language, not just the common ones. We provide interpreters in over 80 languages, from Polish,Lithuanian, Vietnamese, Arabic and Romanian to rare languages such as Tigrinya, Tetum, Fante, Greek, Ablanian, Malayalam, Oromo and Shona. If a language is spoken in Northern Ireland, we will find an interpreter for it.
- Any length of assignment. We cover everything from a 15 minute telephone call to full day hearings and bookings that run over several days.
- Face to face, telephone, video and AI. Choose the format that suits each appointment, all through one account.
- Deaf access under the same roof. BSL and ISL interpreters, speech to text reporters, lipspeakers and notetakers.
- Available 24 hours a day, 7 days per week, 365 days per year. Our on call line handles urgent and out of hours requests, every day of the year.
- Local, qualified and vetted. Every interpreter holds a minimum of a Level 4 qualification and is AccessNI checked. Because they live and work across Northern Ireland, they reach appointments quickly and understand local services.
- Continuity you can rely on. Wherever possible, we keep the same interpreter for a case, which matters in children’s services, healthcare and long legal proceedings.
Over 16 years we have built a trusted network of local linguists, so your appointments go ahead instead of being cancelled. We give that same commitment to every client, whatever the size of the booking.
Prices and policies
How much does an interpreter cost?
Prices depend on the language, the type of service, the length and location of the appointment, and whether it falls within office hours. Email info@diversityni.co.uk with your requirements and we will send you a quote the same day.
What is your cancellation policy?
Cancellation terms depend on the language and service, and notice periods for BSL and ISL are longer. Full terms are included in our terms and conditions, which we share with every client when we set up their account. Please contact us as early as possible if an appointment changes.
